MTM-OS (Office Systems)

This MTM course firstly examines the following question – where can processes be simplified, automated or eliminated? 

The following four key questions are raised when analytically assessing staffing requirements: 

1. What? What tasks must be executed?
2. How? What methods or tools will be used, and under what conditions will the tasks be executed?
3. How often? What are the resulting workloads based on the defined task, and what trends do they follow over the planning period? 
4. How long? What time is required (processing time and throughput time) for the execution of a task? 

The MTM course then supplies the following. The MTM-office system, applied in this context, aims to answer the question: 

“How long does it take to complete a task?”